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Technician Tools


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System Health

  • Patch Management:
    • Microsoft Windows Patches
    • Microsoft Office Patches
    • Adobe Suite Patches
    • Java Patches
    • And Many More
  • PC/Phone/Tablet Health Check:
    • Malware Detection
    • Malfunction monitoring
    • Preventative Data Loss Protection

Proactive Services

  • Proactive Service Solutions:
    • 24×7 performance monitoring of your key devices, applications and IT resources
    • Remote and onsite maintenance services
    • Rapid diagnosis using monitoring data
    • Call response priority over standard customers
    • Comprehensive reporting and analysis
    • Greater transparency into IT performance and panning
  • Addresses:
    • Network and system stability
    • Security Services
    • Desktop Services
    • Data protection through backup solutions
    • Effective planning for functionality and capacity
  • Also Offers:
    • Service desk for centralized support
    • Strategic planning through regular review meetings


  • Significantly improve overall system reliability and performance
    • Prevents issues, reduces downtime impact and duration
  • IT spending focused on issue avoidance and service optimization rather than ‘fire fighting’
    • Through preventative maintenance
  • Predictable network and system management costs
    • Majority of support is pre-scheduled or automated
    • Alignment of IT support with your business needs
  • Improved security
    • Minimize risk of intrusion, data theft and lost productivity
  • An outsourced IT management solution
    • Allows you to focus on your core competence and not you network

Can You Afford NOT To?

  • Increase
    • System uptime and performance
    • Staff productivity
    • Cost predictability
    • Alignment of IT to business needs
    • Transparency into IT performance
  • Reduce
    • Security and compliance exposure
    • Risk of catastrophic data loss
    • Emergency IT issues
    • Downtime and lost productivity

Why Us?

Favorite Office Automation is proud to offer a new set of managed services, allowing for proactive remote monitoring of system health and IT asset management for our customers.  With Managed Services the amount of time a technician will be needed on site will be reduced by using a suite of integrated tools, including reporting, that covers every facet of network and systems management – allowing for quick and easy control of the entire IT infrastructure, as well as branch offices and remote users. This replaces existing point solutions with one cohesive toolset managed from a single console for managing everything from laptops and other mobile devices to network devices such as switches, routers and printers.


Asset Tracking

With Managed Services through FOA we can compile and keep up-to-date detailed records of all your IT assets. Not only your physical hardware, but software as well.  You can have access to detailed statistics on all the equipment and license information on the software you use.  This will allow us to provide you with recommendations on improving your overall system performance.

Network Monitoring

FOA’s Managed Services provides a wide-ranging set of Networking Monitoring and Performance Management solutions. This helps manage network performance more effectively with SNMP monitoring, network device connectivity checks, TCP service monitoring and network security.

Server Monitoring

We can easily monitor and manage the health of your servers and help you avoid the risk of costly, after-the-fact, repair and data recovery, through proactive monitoring of server security, hardware and disk performance, applications and software.

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